If you have problems with WAOL or PCOL courses

You may print this page for your records.

For questions relating to the online course system, or your ability to access the online classroom:

Contact WashingtonOnline's Technical Support through Presidium
Call 1–866–425–8412
or interact on the Web via"live chat" or submitting "trouble tickets"
They are available 24/7

For questions of a non–technical nature:

Contact WashingtonOnline’s Helpdesk
Visit the Frequently Asked Questions site
or Call 1–888–580–9011 between 8 a.m. to 5 p.m. Pacific Time, Monday – Friday.
If you reach the voice message during business hours, be sure to leave your name, phone number, your student ID and a brief description of your concern so they can research the problem before calling you back.

Should WAOL not find you in their student records, you can get general distance learning information or resolve problems, by calling the Distance Learning office at Pierce College (253–964–6244).

No matter what your problem, if it is not getting resolved, be sure to call or e–mail the Distance Learning office.