The following are initial troubleshooting steps for those who may have difficulties accessing their WebCT course. Please work your way through the checklist to very your system is correctly configured for WebCT.
  1. Check URL address (to include correct spelling) http://webct.pierce.ctc.edu
  2. The IP address of the WebCT server is 134.39.111.170, for those who wish to connect directly. Firewalls should not be a factor in accessing the server.
  3. Prior to trying any of the below, disable any firewall, pop-up/spam blocker, privacy, and/or anti-virus program or other "safety" or "security" program running on your system (in lower right hand corner by clock). These have been found to interfere with WebCT's performance.
  4. Verify your Internet Explorer browser is set up correctly by following the steps listed here.
  5. If you still are unsuccessful, consider trying Netscape as your WebCT browser. Students have had a pretty good success rate using Netscape as their browser for WebCT.
  6. Make sure username is in CAPS along with the last 6 digits of your Pierce College Student ID, not your Social Security Account Number.
    Password = yymmdd. Example: if your birthday is April 1st, 1982, then your password will be 820401.
  7. If log-in defaults to their present log-in (for past courses)
  8. If you are still unable to connect to your class, please try using another computer on a different network, such as a local library, to verify you cannot access the course.