Frequently Asked Questions
Answers to your common questions about preparing for online classes, financial aid, student services and more.
For the time being, we will continue to be primarily online with some selection of hybrid coursework, if conditions make it possible.
Your virtual courses take place in Canvas, our learning management system. To make sure you have access and that your internet browser or device is supported, log in to Canvas before your classes begin. Additional information about how to use Canvas is available in Training to Take an Online Class.
We are currently following Governor Inslee’s Safe Start Washington plan to reopen the state economy. Even in phases where people are allowed to return to work, the governor strongly encourages teleworking through the end of Phase 3.
And of course, all face-to-face interactions at Pierce College will comply with any health authority or government restrictions, and use appropriate cleaning standards, social distancing and personal protective equipment for both students and staff.
As you know, things can change quickly. Please watch this space and your email for updates.
Library, Tutoring, and Computer Labs
Library services are still available online. You can download e-books, find research materials and contact librarians through email, phone or virtual meetings. For more information, visit the Online Library Ask Desk.
Get help with your classes through drop-in sessions and one-on-one appointments. The P.A.S.S. Tutoring Centers offer a dedicated Canvas space where you can meet with tutors and mentors online.
Computer labs will remain closed until Pierce College campuses are reopened. However, if you need technical help, you can contact the expert students of the Student Technology Assistance Team (STAT) for assistance.
Coming to Campus
The campus is currently closed and all departments and services are operating virtually. If you need to speak with student services, visit Contact Us to find out how to connect with the help you need via phone, email and even Zoom.
Registration and Advising
I need to talk with an advisor. How do I contact them?
Meet with an advisor via phone, email, or video conference (Zoom). Contact one of the advising centers for assistance – we will help you make an appointment and help you select the best way to conduct your appointment.
- For Fort Steilacoom, call 253-964-6705 or email Advising@pierce.ctc.edu
- For Puyallup, call 253-840-8431 or email Puyadvise@pierce.ctc.edu
- For JBLM, call 253-964-6567/6606 or email JBLMadvising@pierce.ctc.edu
Hours: Monday through Thursday: 8:30 a.m. to 4 p.m., Friday: 8:30 a.m. to 3 p.m.
Join by Phone: 253-215-8782 or 301-715-8592
Meeting ID: 298 653 709
To join a Zoom lobby by phone, call 253-215-8782 or 301-715-8592 and enter the meeting ID when prompted, followed by #.
I am interested in attending Pierce as a new student. What do I do?
Please complete your admissions form online. After you submit your application, you will be contacted by email with instructions for next steps. If you have questions, please call 253-964-6501 or email email@example.com
Advisors and other staff are available to assist you via phone, email, and/or video conference. We will help you select the appropriate courses and get started on your college journey.
Training to Take an Online Class
How can I learn more about online learning at Pierce?
The Frequently Asked Questions (FAQs) page on the eLearning web page will connect you with information such as signing into Canvas, resetting your password, and who to contact for help.
I am uncomfortable taking online classes. How can you help me?
We completely understand that not everyone is comfortable with online classes. Our eLearning Student Orientation will introduce you to Canvas video tutorials, learning strategies, and campus resources that will support your online learning.
How can students without home internet or a laptop/tablet attend if everything is online?
For financial assistance with access to computer equipment or internet, please reach out to Financial Aid, even if you haven’t worked with them before. Contact Financial Aid at 253-964-6544 or Financialaid@pierce.ctc.edu.
Comcast Internet Essentials
- Free for the first 60 days for new low income customers. Just visit the Comcast Internet Essentials website for details. After 60 days, the cost is $9.95 + tax per month.
- Once you are an Internet Essentials customer, you also qualify to buy a low cost computer from Comcast.
- Access to free Wi-Fi hotspots in the community are currently available to Comcast customers AND non-customers. Visit the Comcast Xfinity Wi-Fi website for details.
Student Support Services
Many of our student support services are still here to serve you, just in a different way. Visit our Contact Us page to find out how you can get the help you need online, by email or by phone.
Can I still visit the Testing Center in order to get a placement test for math or English? Can I take the Accuplacer?
Testing Centers are currently closed. Visit the Placement Testing page, email firstname.lastname@example.org or call 253-964-6521 (Fort Steilacoom) or 253-840-8343 (Puyallup) if you have more questions about testing at Pierce College.
How do I request a transcript?
Please refer to our transcript page. We highly suggest using Parchment, as that is the quickest and most efficient way to order a transcript.
Am I still able to meet with a mental health counselor?
Yes, we are offering telehealth sessions by telephone or secure video chat. Email the counselors below and one of them will get back to you to schedule an appointment.
- Brenda Rogers – email@example.com
- Jennifer Wright – firstname.lastname@example.org
- Megan Irby – email@example.com
Our counseling staff has also prepared a guide for taking care of your mental health during extraordinary times.
I have a disability and need to request an accommodation
New Students:If you are a student who has questions about Access and Disability Services, please call 253-964-6468 or email us at firstname.lastname@example.org. Students with disabilities who would like to request accommodations from Access and Disability Services for the first time, please complete our New Student Application. Please call or email if you have any questions about the New Student Application or are having any difficulty accessing it.
Continuing Students: If you are a student with a current accommodation plan and would like to activate your accommodations for spring quarter, please log in to your myADS to submit your quarterly request for services. If you need assistance, or need to discuss any changes to your current accommodation plan, please call 253-964-6468 or email us at email@example.com.
I am a Running Start student and my high school is closed. What do I do?
Most high schools have established a point of contact in which the Running Start Enrollment Verification Form (RSEVF) can be verified and signed off via email. Check with your high school for steps to complete your quarterly RSEVF. If you have further questions, contact Pierce College Running Start Manager, Valerie Frey at RunningStart@pierce.ctc.edu or 253-864-3210.
Pierce College students who have been financially impacted by the COVID-19 outbreak can now access emergency funding through the Coronavirus Aid, Relief and Economic Security (CARES) Act. Funding is now available through the Pierce College Financial Aid office to assist students with expenses related to disruptions to their education due to the pandemic. Visit our CARES Act Funding page for details about how these funds will work, and how you can apply.
How will I get my financial aid check?
All financial aid checks will be printed and mailed to your official address. Please make sure to update your address online in ctcLink. If you have questions please email the financial aid office Financialaid@pierce.ctc.edu or call 253-964-6544.
What if I am a new student and want to apply for financial aid?
You can still apply for financial aid for spring quarter. Please visit the financial aid information page for information on how to apply.
If you have questions, please call or email our office: 253-964-6544 or Financialaid@pierce.ctc.edu
What if I need financial assistance? What if I have a financial emergency?
Contact the Financial Aid Office for emergency assistance. Call 253-964-6544 or email Financialaid@pierce.ctc.edu.
When will my Financial Aid be processed for 2020–2021?
We are currently processing financial aid awards for the new year. Please continue to check your student email for communications from financial aid.
Can College work study students continue to work?
Please check with the financial aid office or your work study supervisor for additional information regarding work study. Financial aid contacts: 253-964-6544 or Financialaid@pierce.ctc.edu.
I am a veteran and have questions about my VA certification.
What if I cannot take a full 12 credit hours due in some part to COVID-19?
If you are unable to take 12 credits and receive financial aid or veterans funding, the funding you receive may be impacted by the number of credits you take. Please let staff know as early as possible if you need to adjust your credits. For Financial Aid, call 253-964-6544 or email Financialaid@pierce.ctc.edu. For Veterans Services Fort Steilacoom, call 253-964-6505 or email VAFS@pierce.ctc.edu. For Veterans Services Puyallup, call 253-864-3194 or email VAPY@pierce.ctc.edu.
I am a veteran and regulations do not allow me to take an online or remote course. What do I do?
Rules for veteran benefits have been modified to allow for online instruction due to COVID-19. Please check with our Veterans Services offices if you have questions about your classes. For the Fort Steilacoom Office, call 253-964-6505 or email VAFS@pierce.ctc.edu. For the Puyallup office, call 253- 864-3194 or email VAPY@pierce.ctc.edu.
All classes have moved mostly to an online format, including our Intensive English Program (IEP). In general, F-1 students will be considered in valid F-1 status if they are enrolled in a minimum of 12 or more credits or 20 hours of IEP coursework. Students need to be making academic progress towards a program of study. If you are a current, new or prospective International Student and have any questions, please email firstname.lastname@example.org.