Pierce College offers the tools you need to succeed in online learning. If you have any questions about the resources below, please contact the Student Technology Assistance Team.

Student Technology Assistance Team (STAT)

We are pleased to offer online technology support assistance to all Pierce College students. A friendly STAT member is available to help answer technology-related questions online using the Cranium Café platform in Canvas during the hours of Monday-Thursday from 8 a.m. to 8 p.m., Friday from 8 a.m. to 5 p.m., and Saturday from 1 p.m. to 5 p.m.

Phone: 253-964-6310 or 253-840-8437

Email: STAT@pierce.ctc.edu

Canvas: STAT Cranium Café

Visit the STAT homepage to learn more.

eLearning

The eLearning Team is available to answer questions about Canvas. Additional information is available on our eLearning Frequently Asked Questions page, our Canvas video tutorials, and our eLearning Student Orientation.

Phone: 253-964-6244

Email: distedu@pierce.ctc.edu

Hours: Monday – Friday 8 a.m. - 8 p.m., Sunday 6 p.m. - 10 p.m.

Computer Equipment Loans

Need a Chromebook, hotspot, or calculator? Pierce College libraries are coordinating equipment loans for students. Visit the library homepage for information on upcoming borrowing events or contact library staff for more information.

For financial assistance with access to computer equipment or internet, please reach out to Financial Aid, even if you haven’t worked with them before.  Contact Financial Aid at 253-964-6544 or Financialaid@pierce.ctc.edu.

Student Email

Your student email is how you connect with your instructors, classmates and the virtual campus community. The student email guide will show you how to log in to your account for the first time, set up email filters and forwarding, and more.

Microsoft Office 365

Pierce College students have access to the Microsoft Office 365 collection of programs, including Word, Excel and PowerPoint. Five free copies can be downloaded and installed on your personal devices. By downloading the software, you are able to access Office programs from home offline. Follow these instructions to download and install.

  1. Ensure pop up blocker is turned off
  2. Log in to your student email
  3. Click Office 365 in the top left corner
  4. Click Install Office 2016 in the top right corner
  5. After you click Install and a pop up appears, click Save
  6. The application will save and download, and should appear at the bottom of the page
  7. Click the download and when the box opens, click Run
  8. After the program downloads, you will have offline access to the Office products

Zoom

Zoom is a teleconferencing program that creates a virtual meeting space with audio, video and collaboration tools. You may be asked by an instructor to join a Zoom meeting as part of your class, or use it to meet with your advisor. To save time, you can download and install Zoom now before you join a meeting. If you have never used Zoom before, these video tutorials will show you how to join a meeting, adjust your settings, and more.

Help Desk

Phone: 253-964-6373

Email: helpdesk@pierce.ctc.edu