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Frequently Asked Questions

Who do I contact if I have problems?

Stay in close contact with your instructor. Contact information is included in your syllabus. Your instructor can help you with questions about assignments, course objectives, test results and other concerns specific to the course. For more general information on eLearning, contact the eLearning office. For more general information on eLearning, contact the eLearning office.

What if I want to withdraw from or drop a class?

Most eLearning courses use the same withdrawal/refund policy as traditional Pierce College courses. It is strongly recommended that you first consult with your instructor to discuss your options before taking this step.

My professor said we will have a proctored a quiz/exam/test? What do I need to do?

Some Pierce College courses may have proctoring required for assessments. Your instructor's course syllabus or course materials and instructions will describe testing options for online courses. Pierce College utilizes HonorLock as its online proctoring tool. You instructor will provide you with instruction for using HonorLock.

How do out-of-state students address issues or file a complaint?

Students needing to address issues or file a grievance can do so online. Details, directions and procedures are outlined on the Grievances Policy page. In addition to the Pierce College Grievances Policy page, students may also contact the Washington Student Achievement Council (WSAC).

The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit the WSAC website for information regarding the WSAC complaint process.

In compliance with the Higher Education Opportunities Act of 2008, the U.S. Department of Education conducted a Negotiated Rule Making Process in 2010, requiring that institutions offering distance education provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Below is information on Pierce College's accrediting agency, followed by a document listing all states' agencies responsible for complaints regarding out-of-state distance education programs.

Pierce College Accreditation contact information and Complaint Resolution Contacts by State.