Woman smiling at phone

Have A Question? Not Sure Who to Ask?

We are available to answer your questions via Zoom at our Virtual Welcome Desk. If you have a question and are not sure where to begin, start here. When you enter the Zoom lobby, you will be placed in a waiting room and someone will be with you shortly to connect you to the help you need. If you already know what you need, you can contact a department directly.

Need ctcLink help? Zoom help rooms are available!

Visit Virtual Welcome Desk

You can also join the lobby by phone. Call 253-215-8782 or 301-715-8592 and enter 298 653 709  # when prompted for your Meeting ID.

Welcome Desk Hours

Monday through Thursday: 8:30 a.m. to 4 p.m.
Friday: 8:30 a.m. to 2:30 p.m.

If you need help using Zoom, these Zoom video tutorials will show you how to join a meeting, adjust your settings and more.

General Questions

Fort Steilacoom: 253-964-6500
Puyallup: 253-840-8400
JBLM: 253-964-6567 or 253-964-6606

Other Departments

We are here remotely to support you. Please select a department below for contact information.

Access and Disability Services

Phone: 253-964-6468

Email: ads@pierce.ctc.edu

New Students

If you are a student who has questions about Access and Disability Services, please call 253-964-6468 or email us at ads@pierce.ctc.edu. Students with disabilities who would like to request accommodations from Access and Disability Services for the first time, please complete our New Student Application. Please call or email if you have any questions about the New Student Application or are having any difficulty accessing it.

Continuing Students

If you are a student with a current accommodation plan and would like to activate your accommodations for spring quarter, please log in to your myADS to submit your quarterly request for services. If you need assistance, or need to discuss any changes to your current accommodation plan, please call 253-964-6468 or email us at ads@pierce.ctc.edu.

Admissions

Phone: 253-964-6501

Email: districtadmissions@pierce.ctc.edu

Please complete your admissions form online. 

After you submit your application, you will be contacted by email with instructions for next steps. If you have questions, please contact us.

Advisors and other staff are available to assist you via phone, email, and/or video conference. We will help you select the appropriate courses and get started on your college journey. To schedule an appointment, contact the appropriate Advising office below:

Advising Center

Advising can be done remotely via phone, email, or video conference (Zoom). Contact one of the Advising centers for assistance.

Phone:
Fort Steilacoom: 253-964-6705
Puyallup: 253-840-8431
JBLM: 253-964-6567 or 253-964-6606

Email:
Fort Steilacoom: Advising@pierce.ctc.edu
Puyallup: Puyadvise@pierce.ctc.edu
JBLM: Miladvising@pierce.ctc.edu

Zoom:
Hours: Monday through Thursday: 8:30 a.m. - 4 p.m., Friday: 8:30 a.m. - 2:30 p.m.

Fort Steilacoom Advising Lobby
Meeting ID: 298 653 709

Puyallup Advising Lobby
Meeting ID: 573 589 8208

To join a Zoom lobby by phone, call 253-215-8782 or 301-715-8592 and enter the meeting ID when prompted, followed by #.

Frequently asked questions about registration and advising

ASPIRE

Phone: 253-964-6300

Email: aspire@pierce.ctc.edu

The ASPIRE department will be available to support ASPIRE and interested students through video scheduled appointments, phone conferences, and through email. If you have any questions and need to reach the ASPIRE team, see contact information below:

Aki Smith, Retention Manager
msmith@pierce.ctc.edu
253-912-2352

Kiana Fuega, Outreach Specialist
kfuega@pierce.ctc.edu
253-912-2303

Jasmine Justice, Program Assistant
jjustice@pierce.ctc.edu
253-912-2329

Dawn Reed, Director
dereed@pierce.ctc.edu
253-912-3627

Bookstores

Pierce College Fort Steilacoom Bookstore

Bobbie Koch
Phone: 253-964-6508
EmailSm8063@bncollege.com

Pierce College Puyallup Bookstore

Dionne Latta
Phone: 253-840-8411
EmailSm8064@bncollege.com

Pierce College bookstores are closed to the public, but offering services remotely. Please see the bookstore’s website for instructions about returning winter quarter rented textbooks using a free shipping label.

 

 

Cashiering

Cashiering offices are operating remotely. For questions about making payments, setting up payment plans and general questions about tuition, please use the contact information below:

Phone:
Fort Steilacoom and JBLM: 253-964-6700
Puyallup: 253-840-8405

Email: cashiering@pierce.ctc.edu

Community and Continuing Education

Phone: Rachelle McGinnis, 253-840-8452

Email: ce-questions@pierce.ctc.edu

The department is currently operating remotely during regular business hours.

We have over 400 short term, non-credit continuing education courses offered online.

Face-to-face personal enrichment courses are canceled for spring quarter. For information on our refund policy, please see page 38 in our spring bulletin or contact us by phone or email.

Registration Information

Registration will be available by phone at 253-864-3330, but staffing will be limited during this time and there may be delays. Save time by registering for continuing education classes online.

Look for our summer bulletin in the mail and on the website in May.

 

Computer Labs

Counseling

We are offering telehealth sessions by telephone or secure video chat. Email the counselors below and one of them will get back to you to schedule an appointment.

Dental Hygiene Clinic

General Questions

Phone: 253-964-6694
Email:
dhclinic@pierce.ctc.edu

Secure Email (Health/Dental Records, X-rays, etc.)

Email: pcdhclinic@pcdhclinic.com

Patients: Pierce College’s Dental Hygiene Clinic is closed until July 6, 2020. Please view our Important Notice to Patients. Although we are not an urgent care clinic, if you are experiencing dental pain, please call us if you need a referral and we will be happy to provide one.

E-Learning

Phone: 253-964-6244

Email: distedu@pierce.ctc.edu

Hours: 
M–F: 8 a.m. to 8 p.m.
Sun: 6 p.m. to 10 p.m

In response to COVID 19, the eLearning department has increased its hours of phone and email support from 8 a.m. to 8 p.m. Monday through Friday and 6 p.m. to 10 p.m. on Sundays. The eLearning office located in Cascade 322 is closed for in-person help at this time. Due to the volume of support needs, we will do our best to connect you to the appropriate person to assist you as soon as possible. Additional information is available on our eLearning Frequently Asked Questions​ page, the Canvas video tutorials, and the eLearning Student Orientation

Evaluations/Graduation

Financial Aid

Phone: 253-964-6544

Email: financialaid@pierce.ctc.edu

All financial aid checks will be printed and mailed to your official address. Please make sure to update your address online through the student portal. 

If you have questions, or are experiencing a financial emergency, please email the Financial Aid office at financialaid@pierce.ctc.edu or call 253-964-6544.

For more information about Financial Aid operations, please visit our Frequently Asked Questions page.

GoArmyEd

International Education

For college level advising, college registration and/or all student general questions, health, insurance, or other issues (not related to homestay or visa/immigration)

Mary Meublock, International Student Services Manager – 253-964-6725 or mmeulblok@pierce.ctc.edu
Shannon Brazell, Admissions/Registration Specialist – 253-964-6656 or smbrazell@pierce.ctc.edu

For Intensive English level student advising or English student registration:

Christopher Waraksa, Intensive English Program Coordinator – 253-964-6425 or cwaraska@pierce.ctc.edu

For immigration/SEVIS/student VISA requirements, questions, notification of leaving country or other status information

Susan Taylor, SEVIS & Immigration Manager – 253-912-2279 or staylor@pierce.ctc.edu

For admissions

Brandon Pearson, Admissions Program Coordinator – international@pierce.ctc.edu

For homestay or housing questions or paperwork

Ashley Chambers, Housing Coordinator – use the emergency line: 253-363-0687 or achambers@pierce.ctc.edu
Sarah Koestler, CGS Manager – 253-912-2332 or skoestler@pierce.ctc.edu
Genesis Vargas, CGS Administrative Assistant – 253-582-0907 or residencelife@pierce.ctc.edu
Yeonsoo Yook, Homestay Assistant – homestayassistant@pierce.ctc.edu
Dan O’Keeffe, Homestay Assistant – homestayassistant@pierce.ctc.edu

Other general information

Bowie Pattanan-Stanescki, Program Assistant – pstanescki@pierce.ctc.edu
Kim Woolhouse, Program Support Supervisor – 253-964-6426 or kwoolhouse@pierce.ctc.edu
Julia Woodworth, International Student Program Specialist – 253-912-2348 or slee@pierce.ctc.edu
Brent Leavell, International Outreach and Partnerships Manager – bleavell@pierce.ctc.edu
Kate Strittmatter, International Outreach Specialist – kstrittmatter@pierce.ctc.edu
Myung Park, Executive Director of International Education – 253-964-7327 or mpark@pierce.ctc.edu

Library

Phone:
Questions about research or citations: 253-840-8302 or 253-964-6555
Questions about checked out items: 253-964-6547 or 253-840-8300

Email: library@pierce.ctc.edu

Hours: 
Reference Librarians are available:
M-Th: 7 a.m. to 9 p.m.
F: 7 a.m. to 6 p.m.
Sat: 9 a.m. to 3 p.m.

Library Circulation Staff are available:
M-Th: 7:30 a.m. to 6 p.m.
F: 7:30 a.m. to 4 p.m.

Although the physical libraries are closed, our online resources are available! As always, you can access tons of e-books, streaming video, and electronic periodical articles by searching in Primo, or through links to Key Databases, found on the Library’s homepage.

Librarians will also be available to help you access information and do your research over the phone, through chat, or through Zoom videoconferencing, starting April 6. Visit the Online ASK Desk for more details.

MyCAA Degree Plans

Phone: 253-964-6567 or 253-964-6606

Email: miladvising@pierce.ctc.edu

Pierce College at Graham and Spanaway

Phone: 253-912-2399 ext. 8788

Email: Deb Davolio, ddavolio@pierce.ctc.edu

Pierce College at Graham and Spanaway will be closed until April 27 in conjunction with Bethel School District’s mandatory closure. Spring quarter classes will begin April 6 as originally planned. All classes will be held online until further notice. Find out how to enroll at Pierce College at Graham and Spanaway.

Registration

Advisors and other staff are available to assist you via phone, email, and/or video conference. We will help you select the appropriate courses and get started on your college journey. To schedule an appointment, contact the appropriate Advising office below:

Frequently asked questions about registration and advising

Running Start

Phone: Valerie Frey, 253-864-3210

Email: vfrey@pierce.ctc.edu

Running Start students can enroll at Pierce College without a Running Start Enrollment Verification Form (RSEVF) for spring quarter. Most high schools have established a point of contact in which RSEVF can be verified and signed off on via email. Check with your high school. If you have further questions, contact Pierce College Running Start Coordinator Valerie Frey.

Frequently asked questions about Running Start

Student Life

Puyallup Office of Student Life

Fort Steilacoom Office of Student Life

The Office of Student Life is currently exploring exciting opportunities for Pierce College students to get involved virtually. Unfortunately, at this time we are not planning any in-person events or activities for spring quarter. Additionally, all on-campus student organization meetings and events, as well as all ASPCP Student Council meetings and ASPCFS Student Government meetings, are suspended until further notice. Please contact your campus Student Life office about virtual opportunities to connect with the ASPCP Student Council or the ASPCFS Student Government, as well as student clubs and organizations.

If you need to speak with someone in our office, please contact us via email and we will reply as soon as possible.

Student Technology Assistance Team (STAT)

Phone: 253-964-6310 or 253-840-8437

Email: STAT@pierce.ctc.edu

Canvas: Student Technology Assistance Team Canvas

Hours: 
Online and Phone Assistance:
M-F: 8 a.m. to 8 p.m.
Sat: 1 p.m. to 5 p.m.

Pierce College’s Student Technology Assistance Team helps students access and better understand the technology utilized at Pierce College. We are pleased to offer online technology support assistance to all Pierce College students. A friendly STAT member is available to help answer technology-related questions online using the Cranium Café platform in Canvas.

Cranium Café provides students access to a dedicated STAT member from their home computer, to provide timely support that eLearning students may need to be successful. Cranium Café provides one-on-one, face-to-face video conferences, so that questions can be addressed in real-time. There is a convenient chat feature for quick questions, screen sharing technology, and resource sharing.

In the modules section of the Canvas site, students can find many quick resource guides, step-by-step instructions on how to use Cranium Café, a discussion thread to ask offline chat questions for our team to answer when a STAT member becomes next available, and even a module to apply to be a member of our STAT team.

Testing Center

Phone:
Fort Steilacoom: 253-964-6521
Puyallup: 253-840-8343
JBLM: 253-964-6567 or 253-964-6606

Email:
Fort Steilacoom: Testing@pierce.ctc.edu
Puyallup: PuyTesting@pierce.ctc.edu
JBLM: Ntc@pierce.ctc.edu

Please contact either the Fort Steilacoom or Puyallup Testing Center to discuss spring quarter placement. For placement for summer and fall classes, more information will be forthcoming. There is no need to rush.

Transcripts

Phone: 253-964-6617

Email: Transcripts@pierce.ctc.edu

Please refer to our transcript page. We highly suggest using Parchment, as that is the quickest and most efficient way to order a transcript.

TRiO Student Support Services

Phone: 253-912-3644

Email: trio@pierce.ctc.edu 

The TRIO Student Support Services department will be available to support TRIO and interested students through video scheduled appointments, phone conferences, and through email. If you have any questions and need to reach the TRIO team, see contact information below:

Ariassa Wilson, Retention Manager
AWilson@pierce.ctc.edu
253-912-3607

Terry Green, Faculty Counselor Advisor
TGreen@pierce.ctc.edu
253-912-3618

Jasmine Justice, Program Assistant
jjustice@pierce.ctc.edu
253-912-2329

Dawn Reed, Director
dereed@pierce.ctc.edu
253-912-3627

TRiO Warriors EDGE Upward Bound

Phone: 253-912-3628

Email: WarriorsEdge@pierce.ctc.edu 

The TRIO Warriors EDGE Upward Bound department will be available to support currently enrolled Warriors EDGE Upward Bound or interested students through video scheduled appointments, phone conferences, and through email. If you have any questions and need to reach the Upward Bound team, see contact information below:

Elizabeth Nuland, Retention Manager
enuland@pierce.ctc.edu
253-912-2361

Jasmine Justice, Program Assistant
jjustice@pierce.ctc.edu
253-912-2329

Dawn Reed, Director
dereed@pierce.ctc.edu
253-912-3627

Tutoring Centers

Phone:
Fort Steilacoom: 253-964-6737
Puyallup: 253-864-3258

Email: tutoring@pierce.ctc.edu

Canvas: P.A.S.S. Canvas Space

Hours: 
Phone Assistance, Online Drop-in, Individual and Group Study Online Appointments:
M-T: 8 a.m. to 7 p.m.
F: 8 a.m. to 2 p.m.
Sat: 10 a.m. to 4 p.m.
Extended hours available upon request as available

The P.A.S.S. Centers will continue to provide students with quality tutoring and mentoring support in an online environment. Our offices will remain accessible by phone, email, and through our P.A.S.S. Canvas course.

Students will be able to meet with tutors and mentors, schedule appointments, and explore resources through our new Canvas space. Tutoring and mentoring sessions will be conducted in Cranium Café using webcams and microphones to make the experience as seamless as possible. Students will have an opportunity to interact with the tutor or mentor via video, audio, or chat while uploading and sharing documents.

We are working to offer expanded hours and resources. More details to come as the quarter gets closer. Should you have questions, feel free to call or email our offices. We are here to help you through this unique quarter, just let us know how we may be of service.

Veterans Services

Phone:
Fort Steilacoom and JBLM: 253-964-6505
Puyallup: 253-864-3194

Email:
Fort Steilacoom and JBLM: VAFS@pierce.ctc.edu
Puyallup: VAPY@pierce.ctc.edu

This department is operating remotely during regular business hours.

Please watch your student email for updates on GI Bill® benefits regarding spring quarter online classes in response to COVID-19. Contact us above with any concerns regarding online classes.

GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government GI Bill® website.

VIE-25

Phone or Text: 253-363-0443

Email: jbarry@pierce.ctc.edu

The VIE-25 program, which stands for Veterans Industry Education, connects service members with career credentials during their last six months of military service so they may qualify for in-demand jobs right away. For more information, you can visit the Washington Career Paths website.

The program is operating remotely during regular business hours.

Work Study

Phone: Diana Baker, 253-912-3641

Email: dbaker@pierce.ctc.edu

All Work Study students should continue to work with their supervisors for now regarding your schedules. 

For information on how to apply for Work Study jobs, please contact Diana Baker.

Workforce

Workforce programs and services are closed to the public and operating remotely  in accordance with Governor Inslee’s stay-at-home order.

The Workforce department includes the following funding and support programs.

Program Navigators

Accounting/Business: Annette Sisseck - asawyer-sisseck@pierce.ctc.edu
Computer Information Systems/Computer Network Engineering: – Jayna Pettersen - jpettersen@pierce.ctc.edu.
Social Service/Mental Health: Mary Allason - mallason@pierce.ctc.edu.

Writing Center

Phone:
Fort Steilacoom: 253-964-6252
Puyallup: 253-864-3378

Email: writingcenter@pierce.ctc.edu

Canvas: Writing Center Canvas

Online Booking: WC Online

Hours:
Phone Assistance:
M-T: 9 a.m. to 6 p.m.
F: 8 a.m. to 12 p.m.

Online and Drop-in Assistance:
M-Sun: 9 a.m. to 7 p.m.

The Pierce College Writing Center will operate remotely during spring quarter with online consultations. Our staff will be available for both online pre-booked appointments and online drop-in starting April 13. These online appointments can be booked on our scheduling system.

Students will be able to find up-to-date information and explore resources through our Canvas course. We will also have some online drop-in consultation hours through the ConexED Cranium Café platform available through this Canvas course.

Students can also contact the Writing Center by phone or by email to ask any questions or to get assistance making an appointment. You can leave a message as well after hours and we will respond as soon as we return.